To get consultation regarding repair and warranty service, please contact our quality department for prompt resolution at [email protected].
Warranty: If you believe that the machine is not worth the money you paid for it, you can return or exchange it within 2 weeks. (Delivery fees are covered by the customer.)
Coil tattoo machines: 3 years extended warranty on all components, including springs.
Lifetime free checkups/tune-ups at our workshop or at conventions for any owner (the machine must contain original components and cannot undergo any structural modifications (this includes o-rings on the spring).
Warranty does not cover: Damage due to impact, immersion, and treatment with liquids resulting in corrosion of external and internal elements, color changes. Coating chips around the grip lock. Coating chips and delamination on any part of the machine after one year of purchase. Self-repairs and modifications.
Delivery fees are covered by the customer.
Rotary tattoo machines: 1 year warranty on all components.
Warranty does not cover:
Damage due to impact, thermal treatment of the body part with the motor and mechanisms, immersion, and treatment with liquids resulting in corrosion of external and internal elements, color changes. Coating chips around the grip lock or thread. Self-repairs and modifications.
Delivery fees are covered by the customer.
Power supplies: 2 years warranty on the power supply unit (casing with voltage adjustment and connectors), 1 year on the adapter (is plugged into the socket).
Warranty does not cover:
Damage due to impact, physical damage to wires, thermal treatment, immersion, and treatment with liquids resulting in corrosion of external and internal elements, color changes. Self-repairs and modifications.
Delivery fees are covered by the customer.
Clip cords and foot pedals: 1 year warranty. Only wires and pedals without visible external damages and signs of self-repair are eligible for exchange.
When purchasing our equipment, you are not only buying a product but also our service and care for each customer. We will never refuse to help and will answer any questions regarding the use of our equipment. We love our customers, which is why we provide lifetime free tuning and checkups for all coil machines.
Shipping to and from our workshop: If defects/faults are identified after 14 days from the date of receipt, the shipping is covered by the customer.
If defects are identified within less than 14 days from the date of receipt by the customer, the shipping is covered by the manufacturer. In 99.5% of cases, spring breakage is not considered a defect, so the shipping for spring replacement and sending new springs instead of broken ones is covered by the tattoo machine owner.
To request a tune-up, please: - Ensure that the machine is cleaned from paint residues, bio-dirt, dust, and other contaminants.
- Remove all rubber bands and rings that were not included in the kit.
- Make sure the machine is dry.
- Pack it the same way it was sent to you or in a way that protects the machine from all sides to prevent damage and deformation during shipping.
Full or partial disassembly is required for a complete diagnosis and identification of faults in rotary equipment. If we discover attempts of self-repair, liquid spillage into the equipment mechanism, or attempts of self-soldering, the warranty is voided, and repairs can only be performed on a paid basis.
If the aforementioned interventions are discovered during pre-repair diagnostics or disassembly of the equipment, without prior notification to the workshop, and the customer subsequently refuses to pay for the repairs, the equipment will be returned to the customer disassembled, as the workshop can only produce assembled machines with original components that have passed all testing and functionality checks.