How to order and receive:
To accept payments, we use Stripe - an international system for secure online payments, which allows you to pay online with your Credit Card.
At all stages of your order we will correspond with you via e-mail

You can also use PayPal payment to do this, contact the manager on instagram

We can supply equipment all over the world (USA and other countries).

For orders more than 499 euros shipping is free, otherwise we add 35 euro to your total cost for international delivery.

Please keep in mind that upon receipt, customs officers may require payment of customs taxes /duties at the rate determined by the legislation of your country.

Should the Buyer refuse to pay any applicable taxes and/or customs duties within the Buyer's country, all expenses incurred in connection with the delivery of the Product (including both the shipment to the Buyer and the return shipment to the Seller) shall be borne by the Buyer. The corresponding amount shall be deducted from any refund issued for the Product.

To get consultation regarding repair and warranty service, please contact our quality department for prompt resolution at quality@vladblad.com.

Warranty:
If you believe that the machine is not worth the money you paid for it, you can return or exchange it within 2 weeks. (Delivery fees are covered by the customer.)

Coil tattoo machines: 3 years extended warranty on all components, including springs.

Lifetime free checkups/tune-ups at our workshop or at conventions for any owner (the machine must contain original components and cannot undergo any structural modifications (this includes o-rings on the spring).

Warranty does not cover:
Damage due to impact, immersion, and treatment with liquids resulting in corrosion of external and internal elements, color changes. Coating chips around the grip lock. Coating chips and delamination on any part of the machine after one year of purchase. Self-repairs and modifications.

Delivery fees are covered by the customer.

Rotary tattoo machines: 1 year warranty on all components.

Warranty does not cover:
Damage due to impact, thermal treatment of the body part with the motor and mechanisms, immersion, and treatment with liquids resulting in corrosion of external and internal elements, color changes. Coating chips around the grip lock or thread. Self-repairs and modifications.

Delivery fees are covered by the customer.

Power supplies: 2 years warranty on the power supply unit (casing with voltage adjustment and connectors), 1 year on the adapter (is plugged into the socket).

Warranty does not cover:
Damage due to impact, physical damage to wires, thermal treatment, immersion, and treatment with liquids resulting in corrosion of external and internal elements, color changes. Self-repairs and modifications.

Delivery fees are covered by the customer.

Grips: 1 year warranty on all components

The warranty does not apply to cases of:
- External and internal damage caused by violation of the operating instructions;
- Self-repair or modification;
- Improper self-assembly of the grip;
- Change in the color of the coating due to the disinfection process.

Clip cords and foot pedals: 1 year warranty. Only wires and pedals without visible external damages and signs of self-repair are eligible for exchange.

When purchasing our equipment, you are not only buying a product but also our service and care for each customer. We will never refuse to help and will answer any questions regarding the use of our equipment. We love our customers, which is why we provide lifetime free tuning and checkups for all coil machines.

Shipping Terms for Warranty Service:
If less than 14 calendar days have passed since the equipment was received:
— Shipping to the service center is covered by us.
— If no warranty violations are found during diagnostics, return shipping is also covered by us.

If more than 14 calendar days have passed since the equipment was received:
— Shipping to the service center is covered by the customer.
— If no warranty violations are found during diagnostics, return shipping is covered by us.

If the warranty period has expired and/or warranty violations are found during diagnostics:
— Shipping costs in both directions are covered by the customer.

In 99.5% of cases, spring breakage is not considered a defect, so the shipping for spring replacement and sending new springs instead of broken ones is covered by the tattoo machine owner.

To request a tune-up, please:
- Ensure that the machine is cleaned from paint residues, bio-dirt, dust, and other contaminants.
- Remove all rubber bands and rings that were not included in the kit.
- Make sure the machine is dry.
- Pack it the same way it was sent to you or in a way that protects the machine from all sides to prevent damage, deformation, and exposure to moisture during shipping..

Full or partial disassembly is required for a complete diagnosis and identification of faults in rotary equipment. If we discover attempts of self-repair, liquid spillage into the equipment mechanism, or attempts of self-soldering, the warranty is voided, and repairs can only be performed on a paid basis.
If the aforementioned interventions are discovered during pre-repair diagnostics or disassembly of the equipment, without prior notification to the workshop, and the customer subsequently refuses to pay for the repairs, the equipment will be returned to the customer disassembled, as the workshop can only produce assembled machines with original components that have passed all testing and functionality checks.

Return & Cancellation Policy
You have the right to cancel your purchase and return the item without providing a reason within 14 calendar days from the date of receiving your order.

Return Period:
The return period starts on the day you, or a third party authorized by you (excluding the courier), physically receive the item.

Return Conditions:
To be eligible for return, the item must be:

• in its original packaging;
• free of any signs of use;
• in unused and undamaged condition, suitable for resale (no wear, dirt, or mechanical damage).

The buyer is responsible for any reduction in the item’s value resulting from use beyond what is necessary to verify its nature, characteristics, and functioning.

Refunds:
If the item meets the return requirements and the delivery service was completed (i.e., the item was delivered), we will refund only the item’s cost, excluding the original delivery fee.
Return shipping costs are also borne by the buyer, unless otherwise agreed in advance.
Refunds are issued to the original payment method within 10 calendar days after we receive the returned item.